Revocation policy:

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can neither be predominantly attributed to his commercial nor his self-employed professional activity:

A. Revocation policy

Right of revocation

ou have the right to revoke this contract within fourteen days without the need to give reasons.

The revocation period is fourteen days from the day on which you or a third party named by you (who is not the carrier) took or have taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (Solenal GmbH, Obere Wank 6, 87484 Nesselwang, info@solenal.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to cancel this contract. You may use the attached revocation form template, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the revocation

If you revoke this agreement, we shall immediately reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) and no later than fourteen days from the date we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the goods.

You shall only be liable for any loss of value affecting the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, or the properties and the functionality of the goods.

Exclusion or premature expiration of the right of revocation

The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time the contract was concluded.

General information

1) Please avoid damage and contamination of the goods. Please return the goods to us in original packaging with all of the accessories and packaging components. If necessary use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage using suitable packaging.

2) Please do not send the goods back to us ‘freight collect’.

3) BPlease note that the aforementioned numbers 1-2 are not a prerequisite for effectively exercising the right of revocation.

B. Revocation form

If you want to revoke the contract, please fill out this form and send it back.

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